Privacy Policy

Last Updated: December 2025

Global Estates® (“we”, “our”, “us”) is committed to ensuring the privacy, security, and lawful handling
of your personal data. This Privacy Policy explains how we collect, use, store, and protect your
information and outlines your rights under the UK General Data Protection Regulation (UK GDPR),
EU GDPR (where applicable), and the Data Protection Act 2018.

1. Who We Are

Global Estates® is a UK registered trademark and the trading name of:

DXB Property Solvers Ltd
Company No: 16122154
Registered Address: 397a Eastern Avenue, Gants Hill, London, IG2 6LR, United Kingdom

For all data protection matters, contact us at:

Email: info@globalestates.co.uk
Phone: +44 20 3337 8995
WhatsApp: +44 73 8888 1330
We are registered with HM Revenue & Customs (HMRC) for Anti-Money Laundering (AML) supervision.

2. Personal Data We Collect

We may collect and process the following categories of data:

Identity & Contact Data

Full name
Email address
Phone number and
WhatsApp
Postal address

Property & Investment Preferences

Budget, location preferences, property types
Enquiry history and communication logs

Legal & Compliance Data (AML/KYC)

Collected only when required by law:

Passport, ID card, or driving licence
Proof of address
Source of funds / source of wealth information
PEP (Politically Exposed Person) and sanctions screening results

Technical & Website Data

IP address
Browser type and device type
Cookies and tracking identifiers
Website usage patterns

Marketing & Communication Preferences

Newsletter subscriptions
Property alerts
Call-back requests

We do not collect sensitive personal data unless legally required (e.g., AML obligations).

3. How We Collect Your Data

We collect data through:

Website contact forms & WhatsApp chat
Email and telephone enquiries
Property portal enquiries (Rightmove, Zoopla, Bayut, Property Finder, etc.)
Social media platforms (Instagram, Facebook, TikTok, YouTube, LinkedIn)
CRM system submissions via Bitrix24
Events, webinars, and in-person meetings
AML and compliance checks
Cookies and website analytics
Referrals from partner developers or agencies (with consent)
When you visit our office or attend our events

4. How We Use Your Personal Data

Your data is used only for legitimate business and regulatory purposes, including:

Providing Real Estate & Advisory Services

Responding to enquiries
Sending property recommendations
Scheduling consultations
Assisting with reservations or introductions to developers

Compliance & Legal Obligations

Conducting AML/KYC verification
PEP and sanctions screening
Storing legally required documentation

Communication

Sending updates on suitable properties
Providing market news or investment opportunities
Responding to support or service requests

Marketing (with consent or legitimate interest)

Newsletters
Property alerts
Event invitations

Website & Service Improvements

Analytics to improve user experience
Detecting security issues
Optimising website performance

We do not use your data for automated decision-making that has legal or significant effects.

5. Legal Basis for Processing Your Personal Data

We process personal data under the following lawful bases:

Contractual Necessity: To provide requested services and respond to enquiries
Legitimate Interest: To operate, market, and improve our services
Consent: For marketing communications (withdrawable anytime)
Legal Obligation: AML supervision, record keeping, fraud prevention laundering (AML) and property regulations

6. Data Sharing & Third Parties

We may share your information with:

Property Developers & Real Estate Partners

Only when necessary to progress your enquiry or purchase.

Professional Advisors

Solicitors
Financial advisors
Mortgage specialists (where applicable)

Technology Providers

CRM system (Bitrix24)
Website hosting providers
Email marketing systems

Regulators & Authorities

Where legally required (e.g., HMRC for AML compliance).
We never sell personal data to third parties.
All third-party partners are subject to strict contracts ensuring GDPR compliance.

7. International Data Transfers

Because we collaborate with developers in the UAE, GCC, Europe, and other regions, your data may be transferred outside the UK or EEA.

When this occurs, we ensure:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Secure encrypted transfer protocols

These safeguards protect your data to GDPR standards.

8. Data Retention

We retain your personal data only for as long as necessary:

General enquiries: up to 24 months
Marketing consent data: until opt-out
AML/KYC records: minimum 5–7 years (as legally required)
Contract-related data: up to 7 years

After expiry, data is securely deleted or anonymised.

9. Your Rights Under GDPR

You have the right to:

Request access to your data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Withdraw consent for marketing at any time
Complain to the Information Commissioner’s Office (ICO)

To exercise any right, contact:
info@globalestates.co.uk

10. Cookies & Tracking Technologies

Our website uses cookies to:

Improve user experience
Analyse website performance
Deliver personalised content

You may manage cookies through your browser settings.
A detailed Cookie Policy can be added upon request.

11. Data Security

We employ strong security measures, including:

SSL encryption
Encrypted CRM storage
Secure password protocols
Access controls for staff
Regular cybersecurity audits

Despite best efforts, no system can be guaranteed 100% secure; however, we follow industry best practices to minimise risk.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page with a new Last Updated date.
Please review this policy periodically.